Support and Resolution Protocol

Escalation Protocol

The Vinternship programme follows a structured support and grievance redressal mechanism. If you have a query, please follow the steps below in order:

1. Discord Announcements

Start by checking the official Discord Announcement Channel for the latest announcements, instructions, and program updates. This channel serves as the primary communication hub where important information about deadlines, schedule changes, submission guidelines, and common clarifications are posted regularly. Often, the answer to your query has already been addressed in a recent announcement, saving you time and effort.

2. Ask Vi-Sakha

Utilize Vi-Sakha, our intelligent AI assistant, for immediate support. Vi-Sakha is trained on the Vinternship program documentation and can provide instant answers to questions about course content, technical concepts, project requirements, platform navigation, and general program policies. This 24/7 available resource offers quick clarifications without waiting for human support.

3. FAQ/Breakout Discussions

Before escalating your query, explore two valuable peer-based resources:

  • Check the FAQ Page: Review our comprehensive FAQ section, which addresses common questions about the internship, deadlines, submission guidelines, evaluation criteria, and technical issues. Many common queries are already answered there.

  • Discuss in Breakout Rooms: Engage with your fellow interns in the designated breakout discussions. Your peers may have encountered and resolved similar challenges. Collaborative problem-solving not only helps you find solutions faster but also strengthens the learning community.

To maintain consistency and ensure efficient support, we request all interns to strictly follow this three-step resolution path for all issues.

Ejection Policy

A Culture of Momentum: The Ejection Policy

Ejection Policy

To maintain a high-energy environment, the program prioritizes sustained effort and active engagement over passive participation. We believe a learning community thrives when every participant contributes to the collective “pulse,” which is why we employ a dynamic Ejection Policy to ensure the cohort remains focused. This system recognizes two distinct paths of movement:

Forward Eject (The Ascent)

Super-performers who consistently stay at the top of the cohort and demonstrate exceptional performance are “ejected” upward into advanced leadership opportunities. These individuals may also be considered for prestigious fellowship nominations based on their demonstrated capability and reflective practice.

Backward Eject (The Departure)

To preserve the quality of the experience and focus resources on committed learners, participants who remain persistently idle are removed from the cohort. This ensures that collaborative activities, such as peer-to-peer viva sessions, are conducted among interns who are equally invested in their growth.

The Progress Algorithm

We ensure transparency and fairness by using an automated, dual-criteria filter to identify idle participants. A Backward Eject is only triggered if an intern meets both of the following conditions simultaneously:

  1. Daily Progress: Your completion rate on the ViBe platform falls below 3.33% per day.

  2. Cohort Standing: Your overall engagement level ranks within the bottom 10% of the active cohort.

By maintaining a pace above this threshold, you ensure your spot in the program remains secure while you build meaningful professional artifacts, including case studies and reflective blogs.

Milestone-Based Backward Ejection

In addition to day-to-day progress monitoring, the program employs a structured milestone checkpoint system to ensure participants are meeting critical learning objectives at designated intervals. This approach recognizes that consistent velocity is important, but achieving concrete deliverable milestones is essential for program completion and professional readiness.

Why Milestone-Based Ejection?

The Vinternship program is designed around a carefully sequenced curriculum with interdependent components. Missing critical ViBe milestones creates a cascading effect that:

  • Prevents meaningful participation in collaborative activities (vivas, peer reviews)
  • Compromises the quality of learning phases
  • Signals disengagement that cannot be remediated within the program timeline

Therefore, ViBe milestone achievement serves as a non-negotiable measure of program alignment, ensuring all active participants maintain the foundational knowledge required for cohort-wide activities.

HP-Based Ejection

Beyond daily progress and milestone tracking, the program uses a Health Points (HP) based ejection mechanism rooted in each learner’s Base (Credit) HP. Maintaining and improving HP through active participation is mandatory throughout the program.

Base (Credit) Health Points

Every intern begins the program with a Base HP of 100. This is the minimum acceptable HP floor. All HP additions and deductions are calculated as a percentage of the learner’s current HP, not as fixed values — meaning the stakes scale with your standing.

Base HP is dynamic. It is not permanently fixed at 100. As the program progresses, the base HP value may be revised upward (for example, from 100 to 150) to reflect higher expectations at later stages. When the base HP is updated, learners who fall below the new threshold and do not demonstrate active progress toward it will be automatically discontinued from the internship.

The Strike-Based Continuation Rule

Learners are not permitted to remain at or below the Base HP value indefinitely. The program enforces this through a strike system:

  • Every day a learner’s current HP is at or below the Base HP counts as 1 strike.
  • Strikes accumulate across any 5 days.
  • Reaching 5 strikes results in discontinuation from the internship.

This mechanism operates continuously in the background alongside the progress algorithm and milestone checks, providing a third independent safety net to ensure the cohort remains composed of actively contributing learners.

For additional questions, refer to our FAQ or contact support.